Privacy Policy

Who we are

MoveOnline Digital is a technology company providing software development, web hosting, cloud and infrastructure services, digital platforms, managed technology support, and technology-enabled business services to businesses and organizations across multiple markets.

• United States: MoveOnline Digital LLC, 306 W Redwood St, STE 4390, Baltimore, MD 21201, United States
• Ghana: MoveOnline Digital Limited, registered in Ghana under company registration number CS146470726, with registered office at GA-183-7744, Makola, Near Rawlings Park, Accra, Greater Accra, Ghana
• Egypt: MoveOnline Digital maintains an operational presence in Egypt supporting technology delivery, development, and regional operations.

Email: info@moveonlinenow.com

Telephone: +1 240 315 1880

Questions about this Privacy Policy, or requests relating to your personal data, should be sent to info@moveonlinenow.com.

The information we collect

We may collect personal data in three main ways.

Payment information

Payments may be processed through licensed third-party payment providers.

Where a payment provider hosts or controls the payment interface, payment card numbers, security codes, bank credentials, mobile-money credentials, or similar sensitive payment information are submitted directly to that payment provider rather than being stored by MoveOnline Digital.

We may retain transaction-related information necessary for accounting, customer support, reconciliation, fraud prevention, and service delivery, including:

• Transaction amount
• Currency
• Date and time
• Payment reference
• Payment status
• Customer or invoice reference
• Service or invoice associated with the transaction

Payment providers process payment information according to their own terms, privacy policies, regulatory obligations, and applicable payment-network requirements.

Why we use your data and our lawful basis

We process personal data only where we have a lawful and legitimate reason to do so.

Depending on the circumstances and applicable law, we may process personal data:

• To answer enquiries and prepare quotations — because you have asked us to take steps before entering into a contract
• To provide software development, hosting, cloud, infrastructure, or technical-support services — to perform our contractual obligations
• To administer customer accounts and services — to perform a contract and operate our services
• To process payments, invoices, renewals, and refunds — to perform a contract and comply with financial obligations
• To maintain accounting, tax, corporate, and regulatory records — to comply with legal obligations
• To secure our websites, applications, servers, and infrastructure and prevent misuse or fraud — based on our legitimate interest in maintaining safe and reliable services
• To communicate important service, security, billing, or operational information — where necessary to perform a contract or support our legitimate business interests
• To send marketing information where you have requested or consented to receive it — based on your consent, which you may withdraw at any time

Where applicable, we process personal data in accordance with the Data Protection Act, 2012 (Act 843) of Ghana and other privacy and data-protection laws that apply to our operations or customers.

Where the European Union General Data Protection Regulation applies, or where the UK GDPR applies, we rely on the lawful bases required under those laws.

Cookies and similar technologies

Our website may use cookies and similar technologies that are necessary to operate, secure, and maintain the website.

These may include technologies used to:

• Maintain website sessions
• Remember user preferences
• Protect forms and services against abuse
• Maintain security
• Understand website performance

Where we use non-essential technologies, such as analytics or similar measurement tools, we will use them in accordance with applicable consent requirements.

You may control or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the website or services from functioning correctly.

Who we share data with

We do not sell personal data and do not provide personal data to third parties for their independent marketing purposes.

We may share personal data with trusted service providers and business partners where reasonably necessary to operate our business and deliver services, including:

• Hosting, cloud, data-centre, infrastructure, and security providers
• Payment processors and financial-service providers
• Email, messaging, and communications providers
• Domain-registration and DNS providers
• Analytics and website-performance providers
• Software and technical-service providers
• Accountants, lawyers, auditors, and other professional advisers where necessary

Some providers process personal data on our instructions as data processors or service providers. Others, including certain payment providers, financial institutions, or regulated service providers, may process information as independent data controllers under their own legal obligations and privacy policies.

We may also disclose personal data where required by applicable law, regulation, court order, or a competent regulatory or governmental authority.

International transfers

MoveOnline Digital operates internationally, including in the United States, Ghana, and Egypt, and some of our technology and service providers operate in additional countries.

As a result, personal data may be processed or stored outside the country in which it was originally collected.

Where applicable law requires safeguards for international transfers, we take reasonable and legally required measures to ensure that personal data remains appropriately protected.

Where personal data subject to the EU GDPR or UK GDPR is transferred internationally, we use an applicable lawful transfer mechanism where required.

How long we keep data

We retain personal data only for as long as it is reasonably required for the purpose for which it was collected, to provide our services, or to satisfy legal, accounting, security, and regulatory requirements.

Typical retention periods may include:

• Enquiries that do not lead to work: generally up to twelve months after the last substantive contact
• Customer records, contracts, and correspondence: for the duration of the customer relationship and for an appropriate period afterwards
• Invoices, payment records, receipts, and accounting records: for the period required by applicable tax, financial, and company law
• Website, application, and server logs: for a limited period appropriate to security, troubleshooting, auditing, and operational requirements
• Hosted or customer-controlled data: according to the applicable customer agreement, service configuration, or legal requirements

At the end of the applicable retention period, information is deleted, securely destroyed, or anonymised where appropriate.

How we protect data

We use reasonable administrative, organisational, and technical safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on the service, these safeguards may include:

• Encryption of data in transit
• Access controls and individual user accounts
• Role-based access where appropriate
• Security logging and monitoring
• Secure infrastructure configuration
• Backup and recovery procedures
• Restricted administrative access
• Security updates and maintenance

No computer system or internet transmission can be guaranteed to be completely secure, and we do not claim that any system is immune from security incidents.

Where a personal-data breach occurs, we will assess the incident and make any notifications required by applicable data-protection law.

Your rights

Depending on your location and the law that applies to your personal data, you may have rights including the right to:

• Ask whether we hold personal data about you
• Request access to personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of personal data where there is no lawful reason for us to retain it
• Object to certain forms of processing
• Request restriction of processing in applicable circumstances
• Request portability of certain personal data
• Withdraw consent where processing is based on consent
• Lodge a complaint with an appropriate data-protection authority

To exercise a privacy right, contact info@moveonlinenow.com.

We may ask for reasonable information to verify your identity before acting on a request so that personal data is not disclosed to an unauthorised person.

Complaints

If you have concerns about how MoveOnline Digital handles your personal data, please contact us first at info@moveonlinenow.com so that we have an opportunity to investigate and respond.

Where applicable, you may also have the right to complain to the Data Protection Commission of Ghana or another competent data-protection supervisory authority in the country where you live, work, or where the relevant processing occurs.

Children

The MoveOnline Digital corporate website and our business technology services are primarily intended for businesses, organisations, and adult customers.

Individual MoveOnline Digital products may have different intended users and may be subject to product-specific privacy notices, parental or organisational permissions, and other safeguards where appropriate.

We do not knowingly collect personal data from children through the MoveOnline Digital corporate website where such collection is not necessary or legally permitted.

If you believe that personal data relating to a child has been submitted to us improperly, contact info@moveonlinenow.com.

Changes to this Privacy Policy

We may update this Privacy Policy when our business operations, services, technology, regulatory obligations, or applicable laws change.

The “Last updated” date at the top of this page identifies the most recent revision.

Where a change materially affects how we process personal data or materially affects your rights, we will take reasonable steps to provide appropriate notice where required.