Terms and Conditions

Who these terms are with

MoveOnline Digital operates through more than one legal entity:

• United States: MoveOnline Digital LLC, 306 W Redwood St, STE 4390, Baltimore, MD 21201, United States
• Ghana: MoveOnline Digital Limited, registered in Ghana under company registration number CS146470726, with registered office at GA-183-7744, Makola, Near Rawlings Park, Accra, Greater Accra, Ghana
• Egypt: MoveOnline Digital maintains an operational presence in Egypt supporting technology delivery, development, and regional operations.

The entity contracting with you is the one named in the applicable proposal, order, invoice, or signed agreement. In these terms, "we", "us", and "our" refer to that entity. "You" refers to the person or business engaging us or using this website.

You can reach us at info@moveonlinenow.com or on +1 240 315 1880.

The services we provide

We provide software development, web hosting, cloud and infrastructure services, digital platforms, managed technology support, and technology-enabled business services.

Our software development work includes SaaS platforms, web applications, Flutter mobile applications, point of sale and inventory systems, ERP and CRM systems, admin dashboards, and other business software.

The exact services in your engagement are the ones named in the proposal, quote, or statement of work agreed between us. Nothing on this website is an offer to supply anything beyond what is in that document.

How a contract is formed

Information on this website is an invitation to discuss work, not a binding offer.

A contract is formed when we issue a written proposal or quote and you accept it in writing, or when you make a payment against it. At that point the accepted scope, price, and schedule become binding on both of us.

Quotes are valid for the period stated on them. Where no period is stated, a quote is valid for thirty days from its date.

Scope and changes to scope

The agreed scope defines what we will build. Work that falls outside it is a change, not an omission.

Either of us may propose a change. A change is only binding once we have set out its effect on price and schedule in writing and you have accepted that in writing. We will not carry out unquoted extra work and then invoice you for it.

Fees, invoicing, and payment

Fees are as stated in the accepted proposal or quote. We work on two payment models, and an engagement may use either or both:

• Project work, invoiced as an initial payment followed by payments against defined milestones
• Recurring support, maintenance, or hosting retainers, invoiced in advance for each billing period

Unless the proposal says otherwise, invoices are due within fourteen days of issue. Work on a milestone begins once the payment covering it has cleared.

Prices exclude taxes, duties, and levies unless expressly stated as inclusive. Where withholding tax applies, you remain responsible for paying us the full invoiced amount net of any withholding, and for providing the withholding certificate.

Payment provider charges, bank transfer fees, and currency conversion costs on your side are yours to bear. We may suspend work and access to deliverables on an overdue account after giving you written notice and a reasonable opportunity to settle.

Milestones and acceptance

Project work is delivered in milestones. When a milestone is delivered, you have the review period stated in the proposal, or ten working days where none is stated, to test it and tell us in writing about anything that does not meet the agreed scope.

We will correct genuine defects against the agreed scope at no extra charge. A milestone is accepted when you confirm acceptance in writing, when the review period passes without written objection, or when the delivered work is put into live use, whichever happens first.

Acceptance of a milestone matters. It fixes that stage of the work as complete and, as set out in our Refund Policy, no refund is available for a milestone once it has been accepted.

What we need from you

Delivery depends on things only you can provide. You agree to:

• Give us accurate information about how your business operates
• Provide content, data, credentials, and access to third-party accounts when we need them
• Name someone with authority to answer questions and sign off milestones
• Review deliverables within the agreed review period
• Hold the licences and rights for any material you give us to use

Where a delay is caused by something on your side, the schedule moves accordingly and we are not in breach because of it. Extended delays may require re-quoting if our costs change as a result.

Intellectual property

You keep ownership of everything you give us: your data, your content, your trade marks, and your existing systems.

Rights in custom software we write specifically for you under the agreed scope transfer to you once we have received payment in full for the work in question. Until then, we retain those rights and grant you no licence to use the deliverables in production.

We keep ownership of our own pre-existing tools, libraries, frameworks, and general know-how, including anything of that kind embedded in your deliverables. Where such material is embedded, we grant you a perpetual, non-exclusive licence to use it as part of the delivered system.

Third-party components, including open source libraries and commercial licences, remain the property of their owners and are supplied to you under their own licence terms.

Confidentiality

Each of us may receive confidential information from the other. Both of us agree to keep it confidential, to use it only for the purpose of the engagement, and to protect it with reasonable care.

This does not apply to information that is already public through no fault of the receiving party, that was already lawfully held, or that must be disclosed by law or by a court or regulator.

Data protection

Each of us will comply with the Data Protection Act, 2012 (Act 843) of Ghana and, where it applies, the General Data Protection Regulation.

Where we process personal data held inside a system we build or support for you, you are the data controller and we act as your processor, acting on your documented instructions. How we handle personal data in our own right is set out in our Privacy Policy.

Warranty and support

We warrant that the work will be carried out with reasonable skill and care and will materially conform to the agreed scope.

For the warranty period stated in the proposal, or thirty days from acceptance where none is stated, we will correct defects in delivered work at no charge. The warranty does not cover faults caused by changes made by you or a third party, by misuse, by failures in third-party services, or by requirements that were never in the agreed scope.

Ongoing support beyond the warranty period is available under a separate retainer.

Third-party services

Systems we build often rely on third-party services such as hosting, payment providers, messaging gateways, and mapping. We integrate them properly, but we do not control them.

We are not responsible for a third-party service failing, changing its terms, changing its pricing, or withdrawing. Fees charged by those providers are yours to pay unless the proposal expressly says we cover them.

Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under Ghanaian law.

Subject to that, neither of us is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, or any indirect or consequential loss.

Subject to the same, our total liability arising out of or in connection with an engagement is limited to the total fees you have paid us under that engagement in the twelve months before the claim arose.

You are responsible for maintaining your own backups of your data. Our liability for data loss is limited to restoring from the most recent backup available to us.

Term, suspension, and termination

A project engagement runs until the agreed scope is delivered and accepted. A retainer runs for the agreed billing period and renews for further periods until cancelled.

Either of us may terminate for material breach if the other has not put it right within thirty days of written notice. Either of us may terminate immediately if the other becomes insolvent or ceases to trade.

You may cancel a retainer by giving thirty days written notice before the next renewal date. Cancellation takes effect at the end of the period already paid for.

On termination, you must pay for all work performed and all milestones delivered up to the termination date. Refund treatment is set out in our Refund Policy. Clauses covering intellectual property, confidentiality, liability, and governing law survive termination.

Use of this website

The content of this website is provided for information. We take care to keep it accurate but do not warrant that it is complete or current, and it does not constitute professional advice.

The site, its text, layout, and graphics are protected by intellectual property rights owned by us or licensed to us. You may not copy, republish, or reuse them commercially without our written permission.

You must not use this website to attempt unauthorised access, to introduce malicious code, to scrape it at a rate that degrades service, or for any unlawful purpose.

Events outside our control

Neither of us is liable for failing to perform where the cause is outside reasonable control, including power failure, network or telecommunications failure, failure of a third-party provider, natural disaster, civil unrest, or government action. Where such an event continues for more than sixty days, either of us may terminate the affected engagement.

Governing law and disputes

Unless the applicable proposal or signed agreement states otherwise, these terms and any engagement under them are governed by the laws of the Republic of Ghana.

If a dispute arises, both of us agree to try in good faith to resolve it directly before starting proceedings. Failing that, and unless the applicable agreement names a different forum, the courts of Ghana have exclusive jurisdiction.

General

If any provision of these terms is found unenforceable, the rest continues in force. A delay in enforcing a right is not a waiver of it.

You may not transfer your rights under an engagement without our written consent. We may not subcontract work without telling you, and we remain responsible for work done by anyone we subcontract to.

We may update these terms. The version that applies to your engagement is the version in force when the contract was formed. The date at the top of this page shows when this version was published.

Contact

Questions about these terms should be sent to info@moveonlinenow.com, or by telephone on +1 240 315 1880.